Technical Issues
Q: When I click on the "Launch Class" icon, a blank page appears and nothing else comes?
Make sure that you have the latest flash player installed on your system. You need flash player to present or attend a class on WiZiQ. If you don't have the flash player installed on your system, click here to download and install it.
Q: I am not able to get into the class
WiZiQ Virtual Classroom requires Port 1935 and port 80 to communicate with Flash Media Server.
1) Click here to perform the test (takes less than a minute). You must PASS this test.
2) Make sure that Port 1935 (inbound and outbound for Flash media server communication) is open.
1) Click here to perform the test (takes less than a minute). You must PASS this test.
2) Make sure that Port 1935 (inbound and outbound for Flash media server communication) is open.
Q: I could hear the teacher's voice faintly; there was quite a bit of delay; at some point I could not see the PowerPoint presentation. I had to reload the page to be able to see it.
The probable cause of the problem can be slowdown of the internet connection which results in a delay. Please avoid any other applications, downloads, or live streaming web services (ie. You Tube) that use up internet bandwidth as this may compromise the quality of the audio transmission.